Do you have questions or issues with the Service? We are ready to help.
Please choose the appropriate email address depending on your inquiry.
Technical Support
Email: support@filest.one
Questions about how the Service works, file upload/download issues, and technical problems.
Response time: usually within 24 hours
Privacy and Legal Issues
Email: privacy@filest.one
Questions about the Privacy Policy, personal data processing, copyright matters, and DMCA requests.
Response time: 2-5 business days
How to Write an Effective Request
Please Include the Following:
Clear description of the issue - what exactly is happening
Links to files - if your question concerns specific files
Error screenshots - if you see error messages
Browser information - name and version
To Speed Up Processing:
Use an informative email subject line
Write in Russian or English
Attach documents if they are relevant to your inquiry
Urgent Situations
If you discover a critical security vulnerability or content
posing an immediate threat, send an urgent message to:
Urgent cases: support@filest.one
Please include the following in the subject line: [URGENT]
Frequently Asked Questions
The maximum file size is 100 MB. For larger files, we recommend using archives or splitting them into parts.
All popular formats are supported: documents, images, videos, archives, and executable files. Only files containing viruses or malicious software are prohibited.
Yes. All uploaded files are automatically scanned by antivirus software. Files containing threats are removed immediately.
Files are stored indefinitely. However, it is preferable for a file to be downloaded at least once per month.
Advertising helps keep the Service free. We show only safe advertising from verified partners.
There is currently no premium version, but we plan to add the ability to remove advertising in the future.
Write to support@filest.one and include the file link together with the reason for deletion. We will process the request within 24 hours.
Try refreshing the page, clearing your cache, or using another browser. If that does not help, contact support.
Yes. All files are protected with encryption. We do not review file contents and do not transfer them to third parties.
Thank you for using Filest.one!
We value your feedback and strive to make the Service better.