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Last updated: August 11, 2025

Contact Information

Do you have questions or issues with the Service? We are ready to help. Please choose the appropriate email address depending on your inquiry.

Technical Support

Email: support@filest.one

Questions about how the Service works, file upload/download issues, and technical problems.

Response time: usually within 24 hours

Privacy and Legal Issues

Email: privacy@filest.one

Questions about the Privacy Policy, personal data processing, copyright matters, and DMCA requests.

Response time: 2-5 business days

How to Write an Effective Request

Please Include the Following:

  • Clear description of the issue - what exactly is happening
  • Links to files - if your question concerns specific files
  • Error screenshots - if you see error messages
  • Browser information - name and version

To Speed Up Processing:

  • Use an informative email subject line
  • Write in Russian or English
  • Attach documents if they are relevant to your inquiry

Urgent Situations

If you discover a critical security vulnerability or content posing an immediate threat, send an urgent message to:

Urgent cases: support@filest.one

Please include the following in the subject line: [URGENT]

Frequently Asked Questions

The maximum file size is 100 MB. For larger files, we recommend using archives or splitting them into parts.
All popular formats are supported: documents, images, videos, archives, and executable files. Only files containing viruses or malicious software are prohibited.
Yes. All uploaded files are automatically scanned by antivirus software. Files containing threats are removed immediately.
Files are stored indefinitely. However, it is preferable for a file to be downloaded at least once per month.
Advertising helps keep the Service free. We show only safe advertising from verified partners.
There is currently no premium version, but we plan to add the ability to remove advertising in the future.
Write to support@filest.one and include the file link together with the reason for deletion. We will process the request within 24 hours.
Try refreshing the page, clearing your cache, or using another browser. If that does not help, contact support.
Yes. All files are protected with encryption. We do not review file contents and do not transfer them to third parties.

Thank you for using Filest.one!
We value your feedback and strive to make the Service better.

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